Ordering Information


How It Works

Your Account

To shop on our online store you must set up an account. This will give you a secure account area within the site which will allow you to see the status of your order and also download your MP3s

Digital

To buy just click "Buy" by the track or bundle of your choice and it will be included in your order, and available for you to download in your account at the end of the checkout process.

To download any digital tracks you have purchased simply log in and click on the "my downloads" link in your account. Tracks will be available for 24 hours after the purchase date.

If you have any problems with your download, please contact us at store@sandyrivera.dj

Mail Order

There is no minimum order, so you are free to order a single item

Past catalogue for example ‘Sandy Rivera In The House’ (released by Defected) and any Blackwiz Records before 2007 are handled by Defected.com and their fulfilment company: Recordstore.co.uk and you will be re-directed to their site to make your order.

All the orders that we (sandyrivera.dj) receive are processed and dispatched within 48 hours

Your orders (aside from those made via Defected.com) will be: First Class Royal Mail Post. This will be presented at checkout stage. Click here for prices and delivery times for these options

Our format track listings contain audio clips for each mix to help you chose what you want. To order an item, simply click on the "add to cart" link next to the product and it will appear in your shopping cart. Your cart is positioned on the top right of The Player. Once you have finished, you can review the contents of your cart and get a cost of the order by clicking on the cart logo.

To guarantee a quick dispatch, we only allow you to buy items we have in stock. Where you see the ‘Notify Me’ button, this means the line is out of stock. To be emailed when the item is back in stock, simply click the button and submit your email address.

Delivery Charges & Times

Postage and Packaging Charges

First Class Royal Mail

UK £1.85 for the first unit / £1.10 per extra unit
Europe £2.90 for the first unit / £1.30 per extra unit
USA / Canada £3.65 for the first unit / £1.85 per extra unit
Rest of World £3.75 for the first unit / £1.94 per extra unit

We use postage units to calculate the postage and packing costs of each item. Because the mail system is based on weight, some items will be worth more than one unit. Outline as follows:

1 Unit CD single, CD album, 12” Single, T-shirt
2 Units Additional items such as CD albums, T-shirt etc

For example, if you order 1 x CD Album + 1 x T-shirt your P&P in total will be £2.95 – broken down, this is £1.85 for the first unit and £1.10 each for the subsequent units.

The postage charge will be calculated on the order confirmation page

If you live outside the EU, you are responsible for paying all customs or import duty charges.

Delivery times

First Class Royal Mail

PLEASE NOTE THAT ALL TIME FRAMES ARE FROM THE DATE OF SHIPPING, NOT FROM THE DATE THAT YOUR ORDER WAS PLACED. WE AIM TO DISPATCH ORDERS WITHIN 48 HOURS OF THE ORDER BEING PLACED

From dispatch date, here is a rough guide to how long it should take:

UK Approximately 1-4 working days
Europe Approximately 4-7 working days
USA / Canada Approximately 7-14 working days
Rest of World Approximately 7-20 working days (depending on location)

PLEASE NOTE THAT THIS IS A GUIDE ONLY AND SHOULD NOT BE INTERPRETED AS A GUARANTEE OF DELIVERY TIME.

Depending on factors beyond our control (for example local delivery problems, and customs inspections/delays) this can take longer. Your parcel is insured against loss, theft or damage, so if you have not received your parcel within 28 days of your order confirmation email (10 days for UK customers), then you should contact us through our customer services form and we will refund or replace the order as required.

All UK items are sent by standard First Class mail. All overseas orders are sent by standard first class airmail. Unfortunately there is no tracking information available on airmail items. Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices.

Please note that efficiency differs from country to country. Sometimes delivery can be very quick, sometimes less so. International Customs can also hold up a package, sometimes for no apparent reason, and in these cases there's not a lot we can do to speed things up.

We cannot consider an order "lost" until 28 days have passed since the shipping date.

Payment & Charges

We accept the following credit cards: Visa, Visa Delta, Visa Electron, MasterCard, Maestro, Switch, Solo & American Express.

We do not accept Diners Club cards, cheques, money orders or bank transfers.

We also except orders made via PayPal – please choose your payment method at checkout.  Note you will need to have an active account with PayPal in order to use this service.  Visit PayPal.co.uk for more information.

Your card will be charged on the web site at the point the order is placed.

As we are a UK based shop, all prices include UK sales tax (VAT) at 17.5%. We do not offer refunds on VAT for non EU customers.

Import Tax

If you are inside the European Union (EU) then you will never have to pay import tax and your order will go straight through customs.

Your local customs may add import duty/local sales tax to your order when delivering. Most countries outside the EU will allow small packages (i.e. less than 4 records/CDs) to be delivered without additional charges, but some countries will tax your order (usually at a rate equivalent to your local sales tax) when you receive your parcel.

If you are concerned about this, then you should contact your customs office for more information, as you (not sandyrivera.dj ) will be liable for any such charges.